FAQs

What is Saburi Sports?

Saburi Sports is a specialty racquet sports retailer with a strong focus on badminton. We offer high-quality rackets, shoes, shuttlecocks, strings, bags and accessories from trusted brands including Yonex, Victor, HNDRD and Protech. We also carry a growing selection of tennis, racquetball and pickleball equipment. Our goal is to support recreational, competitive and tournament players with quality products, knowledgeable service and dependable support.


What kind of products do you offer?

Saburi Sports offers a wide selection of badminton equipment, including rackets, shoes, shuttlecocks, strings, bags, grips and accessories. We also carry a growing selection of tennis, racquetball and pickleball equipment. Our products are selected for recreational, competitive and tournament players, with options for different skill levels and playing styles.

Are your products suitable for beginners?

Yes. Saburi Sports offers equipment for players of all levels, from beginners and recreational players to competitive and tournament players. We carry options for different playing styles, skill levels and budgets to help you choose gear that fits your needs.

How can I place an order?

Simply browse through our website, add your desired products to the cart, and proceed to checkout. Saburi Sports offers a smooth and secure shopping experience with multiple payment options, so you can shop with confidence.

Do you ship internationally?

No. At this time, Saburi Sports ships only within the United States. We do not offer international shipping.

How long does delivery take?

Orders are usually processed within 1–2 business days. Standard U.S. delivery typically takes 3–8 business days, depending on your location and shipping method. Expedited shipping options may be available at checkout.

What is your return and exchange policy?

Saburi Sports accepts returns within 30 days of delivery, provided items are unused, in their original packaging, and all tags are intact.

Condition: Shoes must be unworn and returned in the original box. Rackets must have the manufacturer’s plastic wrap and tags intact. Items with removed tags, missing packaging, or visible signs of use cannot be returned.

Non-Returnable Items: Strung or customized rackets, opened shuttlecocks, clearance or final-sale items, and personal-use products such as grips, socks, or worn apparel.

Restocking Fee: Approved returns may be subject to a 5% restocking fee.

Exchanges: If you need a different size or product, please contact us first. Depending on availability, we can help arrange an exchange or guide you through the return and replacement process.

Process: To request a return or exchange, email info@saburisports.com with your order number and reason for the request. We will provide instructions.

Return Shipping: Customers are responsible for return shipping unless the item is defective or we made an error in fulfilling the order. Original shipping fees are non-refundable.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email or SMS, depending on the contact information provided at checkout. You can use the tracking link to follow your shipment until delivery.