Refund policy
At Saburi Sports, we stand behind the quality of our products and want you to shop with confidence. We understand that returns or cancellations may occasionally be necessary. Please review the following policy carefully before placing an order.
Return Window: Return requests must be submitted within 14 days of delivery. Items must meet the eligibility requirements listed below. Returns requested after 14 days will not be accepted.
Q: What if my order arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us at info@saburisports.com within 24 hours of delivery.
Please include your order number, photos of the item, and photos of the original shipping box and packaging. Keep all original packaging until the claim is resolved.
If Saburi Sports shipped the wrong item, or the product is confirmed to be defective or damaged in transit, we will work with you to provide an appropriate replacement or refund.
Restocking fees and return-shipping charges will not apply when the return is due to an error by Saburi Sports or a confirmed defective or damaged product.
Q: Do you charge a restocking or processing fee?
Eligible customer-initiated returns may be subject to a 5% restocking fee.
Original shipping charges are non-refundable.
For orders paid by credit or debit card, payment-processing fees may also be non-refundable where applicable and permitted. Any applicable deduction will be communicated before the refund is processed.
Returns resulting from a Saburi Sports shipping error or confirmed defective or damaged merchandise are not subject to the restocking fee.
Q: Can I exchange an item for a different size or product?
We currently do not offer direct exchanges.
If you need a different size, color, or product, please return the original eligible item according to this policy and place a new order separately.
Q: How do I return a product?
Email info@saburisports.com with your order number and reason for return before sending any item back.
Customers are responsible for return shipping costs unless the product is defective, damaged in transit, or incorrect due to a Saburi Sports error.
All approved returns must be securely packaged and shipped with a valid tracking number. We recommend using an insured and trackable shipping method.
Do not send a return without prior approval.
Q: How long does it take to receive my refund?
Once an approved return is received and inspected, refunds are generally processed to the original payment method within 3–5 business days.
Your bank or card issuer may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable.
Any applicable payment-processing fees are also non-refundable where permitted and previously disclosed.
Q: What products cannot be returned?
Rackets – Rackets that have been customized or strung after purchase are not eligible for return. The manufacturer’s original plastic wrap on the handle must remain intact, and all original tags, stickers, covers, and packaging must be included. A racket strung by Saburi Sports is considered customized and is not returnable. A racket strung or used by a third party is considered used and is not returnable. Manufacturer pre-strung rackets may be returned only if the handle wrap remains intact and the strings show no signs of play or wear.
Shoes – Shoes must be unworn, unused, and returned in the original box with all tags and packaging intact. Shoes showing signs of court use, outdoor wear, dirt, scuffing, or other use may be denied for return.
Shuttlecocks – Only unopened and unused tubes are eligible for return. Opened tubes or used shuttlecocks cannot be returned.
Clearance & Final Sale Items – Items specifically marked Final Sale are not eligible for return or exchange.
Court Equipment – Stringing machines, nets, and other designated court equipment are non-returnable once delivered unless defective or damaged upon arrival.
Customized Orders – Products that have been altered, personalized, customized, or specially prepared at the customer’s request are not eligible for return.
Q: What about stringing services?
Completed stringing-service fees are non-refundable.
Rackets strung according to the customer’s requested string and tension are considered customized products and are not eligible for return based on a change of preference.
If you believe there is an issue with the stringing service, please contact Saburi Sports promptly so we can review the concern.
Q: Can I cancel an order?
Contact info@saburisports.com immediately if you need to cancel an order.
If the order has not yet been processed, customized, strung, packed, or shipped, we will make every effort to cancel it.
If payment has not yet been captured, no processing deduction will apply.
If payment has already been processed, any non-refundable payment-processing costs may be deducted from the refund where applicable and permitted.
Orders that have already shipped cannot be canceled and must follow the standard return process.
Customized or strung rackets cannot be canceled or returned once the customization or stringing process has begun.
Important Reminder
Saburi Sports reserves the right to decline returns that do not meet the conditions above or that show signs of use, damage, missing packaging, or alteration.
Return approval is subject to inspection of the returned merchandise.